Operations coordinator

As operations coordinator, you have a central and important role in the hospital's daily operations. You work closely with management, the veterinarians and the rest of the staff to make sure the hospital runs efficiently and that our resources are used in the best way.

Your main duties include:

• Coordinating and planning the hospital's daily operations.
• Staff and rota planning, and coordinating staffing.
• Planning and allocating patient flow, surgeries and examinations.
• Handling and coordinating incoming referrals.
• Coordinating between reception, the ward, theatre, diagnostics and other departments.
• Supporting hospital management on operational and administrative matters.
• Developing and improving routines, workflows and internal processes.
• Ensuring good communication between the hospital's professional groups.

We are looking for someone who is structured, solution-oriented and confident taking responsibility. You understand how an animal hospital works and enjoy having many points of contact and a varied pace of work.

Requirements

• Documented experience of similar work at an animal hospital or veterinary practice.
• Previous experience of operations coordination, supervising staff or operational planning.
• A good understanding of an animal hospital's departments and their workflows.
• Experience of rota planning, staff planning and daily operations.
• Excellent organisational and communication skills.
• The ability to prioritise, make decisions and handle several tasks in parallel.

Previous experience of similar duties is a requirement. We are looking for someone with the experience and understanding needed to coordinate a complex hospital operation independently.

Experience of handling referrals, planning surgery and working in a leading or coordinating role is a particular merit.